Customer Support Administrator
On-siteDublin, Leinster, Ireland
Dublin, Leinster, IrelandOn-siteFull Time
Full Time
Job Summary
Process customer purchase orders and enquiries via phone and email while developing relationships with domestic and international clients. Manage and escalate customer issues or trends through appropriate communication channels, ensuring high-level service for external client-facing colleagues. Inform customers on technical product benefits, maximize sales through upselling, and maintain up-to-date product knowledge. Generate weekly and monthly reports as required. This role supports CEC's mission as a supplier to customers in critically clean environments, requiring strong communication skills and experience with ERP systems.
Required Qualifications
- Experience working in a similar role and/or industry
- Passion for delivering first class customer service to customers
- Ability to identify customer needs and ensure customer satisfaction with every enquiry
- Confidence to discuss the benefits and features of our products
- Good communication, organisational and administration skills
- Ability to embrace new ideas / initiatives when they arise
- Flexible and Pro-active attitude
- Ability to identify problems before they arise and the initiative to come up with solutions
- Experience working with Microsoft Office package such as Outlook, Word, Excel
Desired Qualifications
- Experience working with multinational organisations
- Previous experience using an ERP system e.g., SAP
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