Customer Supply Excellence Associate
$108,000–$162,000 year
Remote · United States
Job Summary
Customer Supply Excellence Associate supports PET radiopharmaceutical operations by coordinating order monitoring, translating operational decisions into customer communications, and leading supply network planning and recovery activities. Builds relationships with customers, CMOs, pharmacists, imaging centers, and internal GE HealthCare teams to optimize product access, improve on-time delivery, and enhance patient experience across the supply chain. Requires strong logistics knowledge, cross-functional collaboration, project management, analytical problem-solving, and ability to operate in a global, fast-paced environment.
Required Qualifications
- Bachelor’s degree and a minimum of 5 years of professional experience; OR a minimum of 9 years of professional experience in lieu of a degree.
- Proven success in a customer service–focused environment.
- Ability to start the workday no later than 7:30 a.m. EST.
- Fluency in English.
- Ability to operate effectively in a global environment across multiple time zones, including occasional work outside standard business hours
- Strong organizational, analytical, and problem-solving skills.
- Ability to maintain professionalism during stressful situations and customer emergencies.
- Demonstrated project management skills, including multitasking and meeting deadlines.
- Strong verbal and written communication skills, including conveying technical information clearly.
- Demonstrated resilience, sound judgment, and effectiveness in fast-paced environments.
- Clinical or technical knowledge of PET/CT imaging.
- 2+ years of experience in Nuclear Medicine and/or Radiopharmacy; understanding of PET manufacturing and distribution preferred.
- Knowledge of PET imaging customer experience and retention within a competitive marketplace.
- 1+ years of customer service experience in radiopharmaceuticals.
- Strong organizational, analytical, and problem-solving skills.
- Knowledge of regulatory requirements (DMV, DOT, Board of Pharmacy).
- Understanding of logistics and supply chain requirements for radiotracer or MedTech manufacturing and distribution.
- Ability to build productive cross-functional relationships with CMOs, pharmacists, imaging centers, and supply chain partners.
- Ability to develop and implement contingency plans for production disruptions, supply chain challenges, or regulatory changes.
- Ability to identify and escalate performance issues with external manufacturers to senior leadership, including risks and recommended solutions.
- Some knowledge of 21 CFR 212, FDA regulations, and GMP as they apply to radiopharmaceuticals and external manufacturing.
- Understanding of radiopharmacy operations and the handling of radiotracers in accordance with industry standards.
- Strong knowledge of SAP, Oracle, or other ERP systems is a plus.
- Familiarity with Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.
- We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Relocation Assistance Provided: No
- Application Deadline: June 20, 2026
- Location flexibility: Remote United States
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