Customer Supply Chain Manager
$91,600–$114,500 year
On-siteNew York, United States
Job Summary
Lead collaborative planning, forecasting, and replenishment while managing in-stock levels and on-time/in-full performance for retail and digital channels. Partner with sales, demand planning, and external brokers to drive store-level operations, chargeback mitigation, and fulfillment logistics. Conduct weekly replenishment analysis, manage retailer forecasts, and identify gaps in operational practices to create strategic roadmaps. Develop reporting scorecards linked to key performance indicators and lead integrated business planning to support company-wide goals. Engage in cross-functional projects to optimize investments and ensure seamless product flow from shelf to supply node.
Required Qualifications
- 3-5 years of experience in retail operations, supply chain management, retail sales, or customer supply chain roles
- Detail-oriented and highly collaborative, with strong internal and external relationship management skills
- Strong understanding of key supply chain tools and resources
- Attention to detail and ability to collaborate internally and externally is imperative to success in this role
- Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics
- Strong project management skills including organization and communication, with a ability to self-start initiatives and lead multiple team members (including third-party partners)
- Strong understanding of excel and AI tools, with ability to cut through data to generate, prioritize, and communicate key operational insight
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