Customer Success - Working Student (m/f/d)
HybridBerlin, State of Berlin, Germany
Job Summary
Monitor account health, drive client retention, and identify expansion opportunities to power business growth. Assist the Customer Success team with day-to-day client requests, helping users navigate and maximize the Lano platform. Follow up on open client requests, coordinate operational processes, and ensure key deadlines are met reliably. Support internal data maintenance, ensure accuracy across tools, and assist with documentation and reporting. Identify recurring client inquiries and contribute ideas to refine workflows, optimize team processes, and enhance the overall customer experience. Assist with testing new platform features and give direct feedback to product and operations teams. Join our international, client-facing team in Berlin to help resolve questions and ensure a smooth experience for companies using Lano.
Required Qualifications
- Currently pursuing a degree in Business, Management, Economics, International Business, Communication, or a related field at a university in Germany
- Strong communication and organizational skills
- Detail-oriented and comfortable working with digital tools and data
- Proactive, reliable, and eager to learn
- Comfortable working in a fast-paced, international environment
- Fluent in English
Desired Qualifications
- German
- Previous experience in client-facing roles
- Previous experience in SaaS
- Experience working for a Payroll provider
- Experience in the Payroll industry
- Passion for Business Development
- Passion for Fintech
- Passion for Payroll
- Passion for Accounting
- Passion for Legal
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