Customer Success Technical Advisor
On-siteAmman, Amman, Jordan
Job Summary
Conduct deep-dive root cause analysis on complex security issues and perform architectural reviews to ensure full TrendAI platform utilization. Guide enterprise clients through structured onboarding, deliver bespoke workshops to mature internal SOC operations, and provide technical oversight during critical security events. Serve as the regional liaison between customers and internal Product Engineering and Sales Engineering to influence roadmaps and maintain a single source of truth for account health. Requires 10+ years in technical support or security architecture with strong domain expertise in SIEM/SOC operations and hybrid-cloud infrastructure.
Required Qualifications
- 10 or more years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field
- Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies
- Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP)
- Excellent written and verbal communication skills, including the ability to articulate complex technical risks in simple, business-centric terms for executive stakeholders
- Highly process-oriented with a passion for digital organization, documentation, and technical reporting
Desired Qualifications
- Bachelor's Degree in Engineering, Computer Science, or equivalent is preferred
- Technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications)
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