Customer Success Support

Support customers via chat and occasionally by phone, answering platform questions quickly and clearly while maintaining a friendly, to-the-point tone. Assist Customer Success colleagues with administrative tasks related to customer accounts and track recurring issues to improve the product. Maintain up-to-date knowledge of the platform to resolve inquiries independently. This role sits within a growing ATS company in the BeNeLux region, where the team prioritizes customer experience and product growth. Fluency in Dutch and English is required, along with prior customer service experience and a self-starter mindset.