Customer Success Sr. Analyst
HybridMonterrey, Nuevo León, Mexico or Mexico City, Mexico City, Mexico
Job Summary
Monitor automotive industry trends, competitor activities, and market dynamics to identify partnership opportunities. Drive collaboration with external stakeholders by fostering innovation and increasing outreach through strategic alliances. Continuously evaluate existing partnerships to pinpoint improvements and expansion strategies. Provide insights into essential metrics for fleet partnerships, converting data into valuable commercial approaches using advanced analytical tools. Balance swift execution with attention to detail while maintaining a positive, inclusive team culture. This role supports DiDi's growth in Mexico and LATAM within the Driver Operations team.
Required Qualifications
- Experience in commercial roles, showcasing skills in recognizing opportunities, negotiating agreements, and driving revenue growth
- Demonstrated experience in collaborating with commercial teams through data-driven decision-making, exhibiting strong judgment in uncertain scenarios
- Engaged team player with a positive outlook, proficient communicator within a diverse team
- Proven to be self-motivated, self-directed, and eager to take ownership of tasks
- Fluency in both English and Spanish
- SQL advanced
Desired Qualifications
- robust strategic commercial expertise
- analytical capabilities
- exceptional time-management and organizational skills
- The preferred candidate for this role should possess robust strategic commercial expertise, analytical capabilities, exceptional time-management and organizational skills, and be prepared to set a leading example
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