Customer Success Specialist
HybridSydney, New South Wales, Australia
Sydney, New South Wales, AustraliaHybridFull TimeEntry LevelMasters DegreeMedium
Full TimeEntry LevelMasters DegreeMedium
Job Summary
Manage accounts by onboarding business clients, providing responsive assistance on commercial queries, and educating customers about product features. Drive revenue growth through upselling and cross-selling new services while collaborating with cross-functional teams. Regularly report on key accomplishments and monitor metrics to identify improvement areas. This entry-level Customer Success Specialist role supports Windcave's global payment technology solutions for retail, finance, and hospitality sectors. Candidates must have recent graduation or 1-2 years of sales experience with strong communication skills.
Required Qualifications
- 1 to 2 years of experience in sales role
- recently graduated in year 2024 or 2025
- HD/D equivalent bachelor's or master's degree in business/marketing or related field
- Intermediate knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)
- Dynamic personality and high-energy with a go getter attitude
- Ability to learn new product knowledge rapidly
- Excellent written and oral communications skills
- Well presented
- Desire to actively contribute to a fun environment and be part of successful team
- Hybrid work model (Mandatory 3 days' work from office Monday, Tuesday, and Friday)
Desired Qualifications
- Awareness of the payments industry, issues, competition and trends
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