Customer Success Specialist
HybridAuckland, Auckland, New Zealand
Job Summary
Provide responsive assistance on commercial queries and inform customers about products and features. Upsell and cross-sell new services to existing accounts while supporting and collaborating with cross-functional teams. Regularly report on key accomplishments and monitor metrics to identify improvement areas. This entry-level Customer Success Specialist role focuses on growing and supporting existing accounts within Windcave's global payment technology team. Candidates must demonstrate excellent written and verbal communication skills, strong organizational abilities, and intermediate proficiency with Microsoft Office tools and CRM systems.
Required Qualifications
- Excellent written and verbal communications skills
- Organisational skills and flexibility to both manage field sales and working with the internal team
- Good communication and relationship-building skills to build trust and connection
- Intermediate level knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)
- Hybrid work (currently following hybrid work model; mandatory 3 days' work from office Monday, Tuesday, and Friday)
Desired Qualifications
- Awareness of the payments industry and trends would be beneficial
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