Customer Success Specialist - Up to $2,000 Sign-on Bonus!
HybridChicago, Illinois, United States
Job Summary
Serve as the primary point of contact for prospective and existing clients via calls, texts, and voicemails, building rapport and assessing needs to guide them through onboarding. Explain complex processes regarding Medicaid, billing, and reimbursement simply, then use follow-up instincts to encourage document submission and scheduling. Manage high-volume communication while tracking client status, escalating issues to internal teams, and maintaining accurate records. Coordinate payments and discharges, troubleshoot basic problems, and help improve scripts and workflows based on recurring bottlenecks. Work in a fast-paced environment managing multiple conversations and deadlines, with flexible hours or overtime as business needs require.
Required Qualifications
- 1–3 years of experience in sales, customer service, healthcare administration, client intake, call center operations, client support, or a related role
- Strong verbal and written communication skills, with the ability to explain complex processes clearly and professionally
- Personable, empathetic, and confident on the phone
- Strong follow-up instincts and comfort guiding clients toward a decision or next step
- High attention to detail and ability to maintain clean, accurate records
- Organized and able to manage multiple client conversations, tasks, systems, and deadlines at once
- Comfortable working in a fast-paced environment with frequent interruptions and shifting priorities
- Strong problem-solving skills, including the ability to identify the real issue behind a client's question
- Comfortable navigating multiple systems, databases, spreadsheets, and web-based platforms
- Able to handle sensitive or confidential information with professionalism
- Ability to work flexible hours or overtime as business needs require
Desired Qualifications
- Familiarity with Medicaid, healthcare services, waivers, billing, compliance, or reimbursement processes
- Associate's or bachelor's degree preferred, or equivalent relevant experience
- Proficiency with Microsoft Office, Google Workspace, CRM systems, or similar tools
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