Customer Success Specialist - Up to $2,000 Sign-on Bonus!
HybridArlington, Virginia, United States
Arlington, Virginia, United StatesHybridFull Time
Full Time
Job Summary
Proactively follow up with clients daily via phone and email to ensure timely onboarding completion, address questions, and maintain engagement throughout their homecare journey. Maintain and update customer information in the CRM system while organizing onboarding, renewals, and follow-up schedules to ensure efficient service delivery. Manage customer requests and escalations, routing issues to appropriate team members and proposing solutions to optimize workflows. Work cross-functionally with sales, support, and clinical teams to streamline administrative processes and create clear documentation for support resources.
Required Qualifications
- Experience in administrative support, customer success, sales, or operations roles
- Self-motivated and proactive in identifying and solving problems
- Strong organizational and multitasking skills with excellent attention to detail
- Excellent communication skills, both written and verbal
- Persistence in outreach with customers and building rapport
- A proactive approach to problem-solving and process improvement
- Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Candidate must live within reasonable commuting distance of Arlington, VA
Desired Qualifications
- Familiarity with Medicaid/Medicare programs is a plus
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