Customer Success Specialist
$55,000–$60,000 year
HybridMississauga, Ontario, Canada
Job Summary
Manage assigned accounts as the primary contact, uncovering metrics and using RQ product knowledge to help customers achieve maximum value. Proactively identify and resolve potential issues before they occur, responding to requests within defined SLAs while expanding product usage. Drive retention by maintaining high renewal rates through ongoing engagement and working with sales to identify growth opportunities. Onboard new customers by capturing requirements, setting up systems to exceed expectations, and documenting setups for future specialists. Work 9:00 am to 5:00 pm, in-office three days a week, with after-hours availability to hit targets.
Required Qualifications
- RQ product and solution expert
- Understand customer success criteria
- Understand technical subjects
- Communicate technical subjects to customers in non-technical terms
- Have an eye for marketing and technical details
- Project management skills
- Capture and document specific customer requirements
- Hit go-live targets
- Workday: 9:00 am – 5:00 pm
- In office 3 days a week
- After-hours work availability
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