Customer Success Specialist
RemoteUnited States
EXPIREDUnited StatesRemoteFull TimeSmall
Full TimeSmall
Job Summary
Engage hundreds of merchants via email, live chat, and voice to ensure delightful experiences and resolve issues promptly. Manage disputes and chargebacks while collaborating with the Risk team on account reviews. Triage support requests, escalate urgent matters, and monitor online reviews across platforms. Assist new users with feature queries and contribute to Help Centre content by identifying support patterns. Share recurring feedback with Product and Engineering teams to drive improvements. Work within an agile, globally distributed team in a fully remote environment.
Required Qualifications
- Be educated to at least degree level or equivalent
- Have previous experience in a customer support role
- Have exceptional written and verbal skills in English
- Have the ability to quickly build a rapport and see things from the perspective of our users
- Obsess about making and keeping users happy
- Have lots of energy, be proactive, think quickly, and revel in solving problems
- Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence
- Be creative, innovative, and data-driven
- Deliver no matter what it takes
- Chrome, Gmail, Google Docs, and similar web tools are second nature
- Have the ability to thrive in a fully remote, distributed organisation
- Be lots of fun to work with!
Desired Qualifications
- Have an ability to quickly build a rapport and see things from the perspective of our users
- Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment
- Have exceptional written and verbal skills in English. If you're bilingual in Arabic, Hindi or Urdu, that would be incredible
- Obsess about making and keeping users happy
- Have lots of energy, be proactive, think quickly, and revel in solving problems
- Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence
- Be creative, innovative, and data-driven
- Deliver no matter what it takes
- Chrome, Gmail, Google Docs, and similar web tools are second nature
- Have the ability to thrive in a fully remote, distributed organisation
- Be lots of fun to work with!
- Prior experience at a high-growth startup or at an established fintech firm
- Fluency in other languages in addition to English
- Experience working with a remote, global, multicultural team
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