Customer Success Specialist
HybridAlmaty, Almaty, Kazakhstan
Job Summary
Customer Success Specialist in Kazakhstan responsibilities include onboarding and training clients for the One Platform (Discover), driving adoption and engagement, communicating ROI to clients, expanding usage across client organizations, and identifying cross-sell/upsell opportunities. The role requires market knowledge for the POS domain, ability to build strong client relationships, collaboration with internal teams, and delivering insightful presentations and recommendations to clients. Qualifications include a Bachelor’s or Master’s degree (or equivalent experience), 1-2 years in Marketing/Sales in Consumer Electronics or Retail category management is a plus, excellent English, and strong communication skills. Living in Almaty with a flexible, hybrid work arrangement is expected.
Required Qualifications
- Bachelor's/Master's degree in Statistics, Math, Accounting, Business Administration, Economics, Engineering, or equivalent experience
- New graduate as well as 1-2 years of experience in Marketing / Sales Departments in Consumer Electronics (MDA, SDA, CE, IT/OFFICE/TELECOM), Category Management in Retail Sector is a plus
- Excellent English language skills
- Strong presentation and communication skills
- Living in Almaty
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