Customer Success Specialist - Mobility
On-siteJakarta, Jakarta, Indonesia
Job Summary
Coordinate end-to-end retailer and dealer orders for fuels and lubricants, ensuring accurate capture, fulfillment coordination, and timely resolution of billing queries. Manage the retailer/dealer mailbox and company hotline for order-to-cash inquiries, acting as the first point of contact for invoice and delivery documentation issues. Support the ordering platform operation, including user access setup, master data updates, and system troubleshooting. Act as the coordination point between external stakeholders and internal teams across Operations, Supply, Finance, and IT to ensure delivery assurance and operational continuity. Escalate recurring risks impacting customer experience and recommend process improvements to maintain compliance with company policies and data privacy requirements.
Required Qualifications
- Bachelor's degree in Business, Management, Supply Chain, Finance, or a related field
- 3–6 years' experience in order management, customer operations, or order-to-cash roles
- Experience working with ordering systems or ERP platforms
- Strong coordination and follow-up skills across multiple internal teams
- Attention to detail and ability to manage multiple orders and inquiries concurrently
- Must be able to lift 50 lbs
Desired Qualifications
- preferably in retail fuels, FMCG, or logistics-driven environments
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