Customer Success Specialist

Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live. Serve as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockers. Build and maintain organized onboarding materials, project trackers, and client-facing documentation while coordinating cross-functionally with Sales, Product, and Support to ensure a seamless handoff. Facilitate training sessions and walkthroughs tailored to each client's use case and tactically execute technical onboarding steps when appropriate. Contribute to the continuous improvement of onboarding processes, playbooks, and templates while maintaining accurate records of client interactions in internal systems. Requires 3+ years in customer-facing SaaS or MarTech roles with experience running email programs, exceptional communication skills, and proficiency in Bootcamp, Google Suite, and Slack. Remote work available.