customer success specialist [ Mandarin Required ]
$52,000–$72,800 year
On-site · San Jose, California, United States
Job Summary
Oversee daily customer service operations at Think Academy campus, lead a small customer service team, and support administrative and campus operations. The role combines team leadership with hands-on customer service, enrollment documentation management, class scheduling, and cross-team coordination (teaching, sales, operations). Requires bilingual English/Mandarin proficiency, strong organizational skills, ability to manage student records and reports, support events, and drive process improvements for operational efficiency.
Required Qualifications
- Fluent in English and Mandarin Chinese
- Legally authorized to work in the United States at time of hire
- 1+ years of experience in customer service, administration, operations, or related field
- Previous experience leading or supervising a small team
- Strong interpersonal, communication, and conflict-resolution skills
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office and Google Workspace
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