Customer Success Specialist
$42,900–$56,100 year
Hybrid · Airport West, Victoria, Australia
Airport West, Victoria, AustraliaHybridFull Time$42,900–$56,100 yearMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Customer Success Specialist at Karmo in Airport West, Victoria – be the first point of contact, guide customers through the vehicle subscription journey from enquiry to delivery, convert qualified leads into active subscriptions, manage lifecycle communications (handover, renewals, returns), and maintain accurate records while ensuring compliance; role offers hybrid work, on-target earnings of AUD 65k–85k (convert to USD), and benefits in a growing automotive subscription company.
Required Qualifications
- Experience in customer service, customer success, inbound sales, contact centre, or subscription-based environments
- Strong communication skills with the ability to build rapport and create positive customer experiences
- Customer-first mindset with excellent problem-solving abilities
- Comfortable working towards service and conversion targets
- High attention to detail and confidence using CRM systems and Google Workspace
- Automotive, vehicle subscription, mobility, or rental industry experience is highly regarded
- Current Australian Driver's Licence (preferred)
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