Customer Success Specialist
$47,840–$54,080 year
RemotePleasant Grove, Utah, United States
Job Summary
Handle inbound requests via phone, chat, and email, responding promptly to support calls and capturing feature requests. Assess and categorize incoming tickets, reassigning them to internal team members as needed while troubleshooting system or service issues. Manage customer escalations with empathy and professionalism, maintaining detailed records of all interactions and action items. Work cross-functionally to assess and improve internal processes, leveraging impeccable customer service skills across all channels. Track client communications to build domain expertise and grow industry knowledge regarding surplus lines tax filings.
Required Qualifications
- 1+ years' experience in customer service
- Excellent written and verbal communication skills
- Strong technical aptitude and organizational skills
- Proficient with the Office Suite
- Excellent interpersonal skills
Desired Qualifications
- Bachelor's degree preferred
- Knowledge of surplus lines tax filing a plus
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