Customer Success Specialist
On-siteOntario, Canada
Ontario, CanadaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Proactively engage customers and respond to inbound needs, guiding them through product updates, new features, and setup changes in plain language. Identify at-risk accounts early, understand underlying issues, and partner with internal teams to resolve concerns before they lead to churn. Support customers with device and software setup via phone, video, or chat, troubleshooting in real time and escalating issues with necessary context. Manage a steady flow of customer calls, messages, outreach, follow-ups, and account activity within a structured, desk-based shift environment while maintaining accurate Salesforce records.
Required Qualifications
- Must have worked in a restaurant, café, bar, or hospitality environment
- Familiarity with POS systems, payment terminals, or restaurant technology
- Strong oral and written communication skills
- Genuine curiosity and a problem-solving instinct
- Comfort with ambiguity and the ability to think on your feet
- Accountable and organized
- 1–2 years in a customer-facing role
Desired Qualifications
- Bilingual in English and Spanish
- Experience with Salesforce or a similar CRM
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