Customer Success Specialist
On-siteHouston, Texas, United States
Job Summary
Maintain the Hanwha Innovation and Technology Experience center by administering all aspects of its operation, keeping products current, and programming features to demonstrate benefits to integrators and end users. Support regional field sales with pre-sales tasks, including reviewing system tools, device managers, specifications, and RFPs while providing cross-over BOMs of competitor bids. Deliver training and sales presentations to system integrators and customers, ensuring accurate technical interpretation of products to drive evaluation. Submit weekly reports on sales activity and identify areas for improvement within the HITE and product line. Maintain strong internal and external relationships throughout the sales cycle.
Required Qualifications
- Must have Physical Security Experience
- Good understanding of network-based security systems
- Good understanding of industry VMS systems and setup
- Proven ability to articulate IP, Network, and analog technology
- Proven ability to establish and maintain strong positive relationships throughout the sales cycle
- Must be able to identify all of the relevant technical issues
- BA/BS in Electrical Engineering, Electrical Technology, Physical Sciences, Computer Science, Networking, or other Technology degree
- Work experience in lieu of degree
Desired Qualifications
- Any design capability in Vizio/CAD/BIM/REVIT
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