Customer Success Specialist (Ft. Lauderdale/Miami, FL)
$15–$15 year
On-siteMiami, Florida, United States or Fort Lauderdale, Florida, United States
Job Summary
Lead adoption and optimization of the LEAF technology platform by delivering clinical education, executing Go-Live events, and providing ongoing support to high-value accounts. Conduct initial customer training, troubleshoot issues, and assist with EHR integrations while collaborating with sales and clinical teams to onboard new accounts within Integrated Delivery Networks. Leverage platform reports to deliver actionable insights, support Quarterly Business Reviews, and identify expansion opportunities and new leads based on clinical data. Travel up to 50% as needed to support regional accounts.
Required Qualifications
- Registered Nurse
- Bachelor's degree
- At least three years of clinical experience
- Prior exposure to clinical technology platforms
- Solid understanding of hospital turning and repositioning protocols
- Strong data analytics skills
- Confident presenting, training, and communicating with diverse clinical teams
- Comfortable traveling up to 50% as needed
- Self-starter mindset
- Passion for innovation, patient care, and improving clinical outcomes
- Collaborative and team-oriented
Desired Qualifications
- Bachelor's degree is preferred
- Prior exposure to clinical technology platforms being highly desirable
- A solid understanding of hospital turning and repositioning protocols will help
- Strong data analytics skills are essential
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.