Customer Success Specialist
HybridFort Wayne, Indiana, United States
Job Summary
Customer Success Specialist at Franklin Electric provides end-to-end account and relationship support for top-tier distributor partners in the industrial distribution channel. Responsibilities include product selection and quote support, order entry and inquiry, accounts receivable support and issue resolution; coordinating custom or non-standard orders; proactive needs assessment; driving distributor growth through enhanced relationships, collaboration with Sales, Marketing, Product Management, Engineering, Supply Chain and Professional Services; communicating updates and feedback; identifying upsell and inventory opportunities; supporting cross-functional teams to evaluate feasibility, pricing, lead times, and execution of complex configurations; organizing workflows to meet distributor timeframes; completing forms and documentation; and participating in business travel to distributor visits, trade shows, and customer events. Requires strong communication, problem-solving, technical aptitude, and a customer-growth mindset; bachelor’s degree strongly preferred and 3–5 years of related experience in customer-facing roles; hybrid remote work arrangement offered.
Required Qualifications
- Bachelor’s degree strongly preferred
- Three to five years of relevant experience or training in customer service, customer experience, customer success, applications engineering, or a related field (required)
- Experience supporting industrial distributors or working with technical/industrial products (preferred)
- Advanced Microsoft Office Suite skills; familiarity with JDE and Microsoft Dynamics (Desirable)
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