Customer Success Specialist-CO
On-siteCentennial, Colorado, United States
Job Summary
Manage clients through onboarding and service cycles, acting as the primary point of contact for assigned OHS customers before, during, and after onsite vaccination clinics. Educate customers on Novir's OHS process, requirements, and best practices while proactively listening to needs to provide tailored solutions. Collaborate with internal teams including sales, marketing, and product development to ensure smooth clinic experiences and address concerns promptly. Conduct regular virtual and in-person check-ins to gather feedback, monitor account performance metrics, and maintain accurate CRM records. Represent the customer's voice internally and advocate for their needs to drive satisfaction and retention.
Required Qualifications
- Bachelor's degree in business, marketing, or a related field (or equivalent work experience)
- 3+ years' experience in client relations or management, preferably in a B2B environment
- Experience effectively managing multiple clients, and prioritizing tasks in a fast-paced environment
- Strong understanding of proactive customer support strategies and best practices
- Experience working with CRM software and other relevant tools to manage and track client interactions
Desired Qualifications
- Previous experience within senior living, elder care, long-term care, skilled nursing, and gerontology
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