Customer Success Specialist
Remote · Colombia
ColombiaRemoteFull TimeEntry LevelNot SpecifiedUnknown
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Unknown
Job Summary
Customer Success Specialist to work with Broadvoice’s mid-market customers, ensuring they gain value from the UCaaS/CCaaS platform, managing renewal activities, proactive health reviews, guiding cross-functional collaboration, and driving retention and expansion through service excellence.
Required Qualifications
- 0-3 years experience in driving successful solution-oriented client engagement
- Experience handling difficult internal and external business challenges and delivering exceptional service resulting in high client retention
- Experience in Unified Communications as a Service (UCaaS) or other comparable telephony industry (ex: CCaaS)
- Experience managing projects with multiple stakeholders and systems, occasionally globally, within tight project timelines and resources
- Ability to navigate business processes and quickly understand customers' business structures and needs, articulate, and demonstrate what is required for successful delivery of customer expectations
- Ability to work in a high-energy, fast-paced environment, collaborating with other departments to achieve strong results
- High degree of autonomy, organization, ability to prioritize, proficiently leverage internal systems
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and ability to produce professional customer presentations, reports, and analyses and recommendations
- Experience with CRM systems (Salesforce, Rev.io, etc.)
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