Customer Success Specialist
Hybrid · Herndon, Virginia, United States
Job Summary
Customer Success Specialist responsible for driving customer satisfaction, adoption, and long-term success by ensuring customers realize the full value of Assured’s solutions. Manages a portfolio of customer accounts, serves as the primary point of contact for inquiries and support needs, proactively monitors account health through regular customer touchpoints and Quarterly Service Reviews, and identifies opportunities for account expansion. Build and maintain strong relationships with customers, conduct Service Reviews to identify issues and upsell opportunities, monitor accounts and address issues, resolve complex customer problems, support proactive marketing campaigns, and keep records of interactions. Requires a Bachelor’s degree and 2+ years in customer success or related roles; preferred knowledge of Zendesk, ChurnZero, or HubSpot; offers a hybrid work schedule with in-office presence and remote flexibility.
Required Qualifications
- Bachelor’s degree required
- Minimum of 2 years of experience in customer success, account management, or a strategic customer-facing role (preferably in SaaS or technical industry)
- Strong analytical, problem-solving, and conflict-resolution abilities
- Exceptional verbal and written communication skills
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, who can quickly adjust priorities
- Ability to learn new software tools on the job
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