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APM TerminalsPosted 2 months ago

Customer Success Specialist

On-siteChennai, Tamil Nadu, India

Full TimeSenior LevelEnterprise

Job Summary

Customer Success Specialist at Maersk, responsible for building long-term relationships with a high-value client base, supporting Client Managers, driving adoption and business value, and handling contract renewals and tenders. The role involves coordinating with cross-functional teams to resolve customer challenges, managing contract management and invoicing quality, assisting with account planning and marketing strategies, and supporting reporting and escalations. Requires strong communication skills, commercial awareness, and proficiency in MS Office; flexible to night shifts and working from the office.

Required Qualifications

  • Bachelor’s degree in business or related industry preferred
  • Minimum 2 years of experience in Sales Support/Customer Support within similar area of expertise
  • Account management execution/building customer relationships
  • Commercial knowledge
  • Excellent communication skills
  • Proficient in MS Office programs such as Excel, Word, and Outlook

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