Customer Success Specialist
Remote · United States
Job Summary
Customer Success Specialist responsible for managing a portfolio from onboarding onward, driving expansion and adoption of our software, and supporting sales in new and renewal business. You will educate champions and executive decision-makers, build and maintain relationships across accounts, guide customers through onboarding and decision-making processes, and work cross-functionally with product, sales, and support teams to improve the customer experience. The role requires a scrappy, self-motivated mindset with strong strategic thinking, creative/critical problem-solving, and the ability to manage multiple complex customer journeys while contributing to product improvements and sharing customer insights.
Required Qualifications
- Minimum 3 years in sales/customer experience management
- Proven ability to educate executive decision-makers
- Proven track record of expansion and product adoption within your book of business
- Strong communication and presentation skills
- Experience with cross-functional collaboration (product, sales, support)
- Adaptable and able to shift strategies to meet customer needs
- Experience managing multiple complex customer journeys
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