Customer Success Senior Consultant
HybridIstanbul, Istanbul, Turkey
Job Summary
Conduct client consulting and relationship management by serving as a trusted advisor, leading day-to-day communication, and presenting results with actionable recommendations. Execute end-to-end studies, oversee project timelines, and analyze data to deliver high-quality reports. Coach junior analysts, review their work, and model professional behavior while contributing to internal and client-facing thought leadership. Manage queries and tricky conversations independently, translating client needs into relevant SA&I solutions. Requires 8+ years of market research experience, strong analytical skills, and fluency in English. Hybrid work model with health insurance and transportation allowance.
Required Qualifications
- Bachelor's degree
- 8+ years of experience in market research
- significant exposure to ad hoc research
- client-facing project leadership
- experience coaching junior team members
- presenting to clients
- Fluent in English both written and spoken
- Strong analytical and problem-solving skills
- ability to interpret forecasts
- Excellent communication and presentation abilities
- consultative storytelling
- Solid project management
- organization
- multitasking capability
- Strong business acumen
- client orientation
- comfort in digital/virtual work environments
- Marketing research methods
- statistics
- experimental design
- Familiarity with in-market data
- innovation metrics
- Proficiency in MS PowerPoint
- Proficiency in Excel
- Proficiency in Word
Desired Qualifications
- postgraduate/MBA
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