Customer Success Representative - Sioux Falls, SD or Des Moines, IA
$65,000–$75,000 year
On-site · Sioux Falls, South Dakota, United States or Des Moines, Iowa, United States
Job Summary
Customer Success Representative at TerraClear focuses on educating customers about TerraClear products and services, onboarding and training, ensuring ongoing engagement, satisfaction, retention, and expansion through upsell/cross-sell opportunities. The role acts as the main liaison between customers and internal teams (sales, marketing, product development, engineering, finance), conducts regular check-ins and business reviews, and maintains a customer health monitoring system to track activity, satisfaction, and loyalty scores. Experience with farming/farm practices, strong CRM usage, and data-driven problem solving are highly valued, as is the ability to manage multiple customers and projects while building relationships with growers, field sales, inside sales, and referral partners.
Required Qualifications
- 2-3 years of proven success in a customer service oriented role responsible for driving retention and growth of assigned customer base
- 2-3 years with farming and farm practices
- 2-3 years using CRM software and customer success tools used at TerraClear or similar (e.g., Hubspot, Google Suite)
- Strong analytical skills with the ability to create and interpret customer data and metrics
- Strong interpersonal and communication skills with the ability to build relationships and influence stakeholders
- Independent self-starter with the ability to generate and maintain high levels of activity focused on growing customer base, retaining and upselling current customers
- Excellent problem-solving skills and a proactive approach to addressing customer issues
- Ability to manage multiple customers and projects and priorities.
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