Customer Success Representative
RemoteUnited States
Job Summary
Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from the platform. Serve as the primary point of contact, acting as the connective tissue between customers and internal teams while translating needs into outcomes. Proactively identify risks and opportunities within accounts to support retention and growth, surfacing feedback and advocating as the voice of the customer. Travel approximately 25% to engage with customers on the ground. Flagler Health is building the clinical operating system for modern musculoskeletal care, partnering with provider groups and specialty clinics to optimize operations and improve longitudinal care across the patient lifecycle.
Required Qualifications
- 1–3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms)
- Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships
- Organized, proactive, and energized by solving customer problems
- Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment
Desired Qualifications
- Customer success experience specifically within healthtech is a strong plus
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