Customer Success Representative
On-sitePasig City, Metro Manila, Philippines
Job Summary
Deliver exceptional customer service across phone, email, chat, and face-to-face channels by handling inquiries on orders, tracking, billing, and product education. Review artwork guidelines, process order changes and reprints, and manage complaints with a resolution-focused mindset. Make outgoing calls when required in a prompt and professional manner while providing customer education and product promotion. Requires 2 to 4 years of multi-channel customer service experience, Adobe Suite proficiency, and strong multitasking skills. On-site work Monday to Friday from 6:00 am to 8:00 am PDT with a flexi start, ensuring completion of nine hours.
Required Qualifications
- 2 to 4 years customer service experience across multiple channels
- 2 to 4 years experience with Adobe Suite Products(illustrator or photoshop)
- Strong multitasking ability
- Tech-savvy with social platforms and applications
- People coordination and relationship building skills
- Effective problem-solving capabilities
- On-site
- Monday to Friday, 6:00 am to 8:00 am PDT flexi start time, should complete nine 9 hours work
Desired Qualifications
- Adobe Illustrator experience
- Understanding of basic art and design concepts (sizing, file types, Pantone colors)
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