Customer Success Representative
RemoteUnited States
Job Summary
Review overnight emails and conduct check-in calls to assess account performance and determine necessary actions. Set up, manage, and optimize B2B marketing campaigns by confirming live status, leading kickoff calls, and performing high-level data file reviews before approval. Respond to internal and external communications via email, chat, or calls while maintaining organization across high volumes. Lead customer calls including roundtables, QBRs, and problem-solving sessions, and create custom reports in formats like PPT, Excel, or BI software. Audit deliverables against customer systems, monitor activity trends, and proactively correct potential issues. Collaborate with the sales team on campaign setup and reporting, ensuring CRM and campaign management software remain up to date.
Required Qualifications
- Independence: Must have the ability to work on his/her own virtually without constant direction or supervision.
- Self-Starter: Must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.
- Continuously Improving: Not satisfied with operating at the status quo, will constantly seek ways to improve their internal and external contributions to the team.
- Communication Skills: Must have strong oral and written communication abilities and be able to articulate in a courteous manner.
- Adaptability: Must be able to learn quickly and adapt to changing landscapes.
- Presentable: Must be comfortable presenting to small and large groups and be able to do so confidently & without appearing nervous or unsure.
- Personable: Must be able to connect with customers and colleagues and leave positive impressions of themselves and Anteriad in virtual or in person environment.
- Detail Oriented / Organized: Must be able to manage constant inbound and outbound communication via email, chat, and video calls and not let any information slip. Must be able to dig deeply into documents & datasets to understand their meaning and not make errors.
- Must have strong problem analysis and problem-solving competencies.
- Must be able to interact well with all team members.
- Ability to learn and operate SaaS platforms such as Salesforce, Qlik, Anteriad Marketing Cloud.
- Must be available for travel for customer & internal meetings if performance goals are met.
- Must be able to lift 50 lbs
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