Customer Success Rep B
$62,400–$68,640 year
On-siteSan Diego, California, United States
Job Summary
Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. Handle inbound and outbound communication via phone, email, and other platforms to address inquiries, provide service status updates, and resolve complaints using the designated online system. Accurately document all customer interactions, service requests, and status updates while organizing records such as shipping forms and field service reports. Monitor the Delayed Delivery Report to ensure delayed items are resolved and prepare service activity reports for supervisors. Collaborate with internal teams to coordinate workflows and share customer feedback to improve service quality. This temporary 2-month contract requires an Associate degree, 3 years of customer service experience, and the ability to lift up to 45 lbs.
Required Qualifications
- Associate degree or equivalent experience
- Minimum of 3 years of relevant customer service experience
- Strong multitasking skills
- Ability to mentor others in CSR processes
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Ability to lift and move up to 45 lbs. without assistance
- Ability to communicate clearly and effectively across different channels
- Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiative to address them proactively
- Exceptional active listening skills and the ability to empathize with customers
- Time management and multitasking skills to handle multiple requests efficiently
- Positive, solution-focused attitude with a commitment to accountability and self-improvement
- Friendly, courteous, and professional demeanor that fosters trust and loyalty with both customers and internal teams
- Minimum of 3 years of relevant customer service experience required
- Ability to lift and move up to 45 lbs. without assistance
- Ability to communicate clearly and effectively across different channels
- Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiative to address them proactively
- Exceptional active listening skills and the ability to empathize with customers
- Time management and multitasking skills to handle multiple requests efficiently
- Positive, solution-focused attitude with a commitment to accountability and self-improvement
- Friendly, courteous, and professional demeanor that fosters trust and loyalty with both customers and internal teams
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