Customer Success Public Sector (Brussels)
On-siteBrussels, Brussels Capital, Belgium
Job Summary
Manage the operational execution and administrative delivery for a key European public sector client, validating quotes, activity reports, and purchase orders to ensure seamless invoicing. Serve as the primary operational point of contact, resolving client requests directly or escalating issues to internal teams while guaranteeing strict compliance with public procedures and contractual terms. Anticipate project end dates to secure renewals and drive business continuity, while promoting platform benefits through live demos to foster client autonomy. Collaborate with account managers as a subject matter expert on renewals and PO management, identifying operational pain points to deploy automated solutions with Business Operations and Product teams.
Required Qualifications
- Ideally 5 years in operational contract management, complex customer support, or project coordination
- Full fluency in English
- A keen sense of organization, attention to detail, and a structured mindset
- Comfortable following strict, non-negotiable step-by-step validation workflows and managing rigorous documentation
- Excellent interpersonal skills, patience, and diplomacy
- Proficiency in collaborative and analytical tools (Gsheet/Excel)
Desired Qualifications
- Previous experience within the Belgian Public ecosystem
- Previous experience within a large-account subcontractor environment
- French language skills
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