Customer Success Program Manager
On-sitePalo Alto, California, United States
Job Summary
Partner with cross-functional stakeholders to own assigned programs end-to-end, driving consistency, accuracy, and accountability while translating strategy into prioritized plans. Define success metrics before work begins and measure outcomes rigorously to guide data-driven prioritization and iteration decisions. Navigate competing priorities with independent judgment, building alignment across teams without relying on positional authority. Communicate proactively with stakeholders at every organizational level to close gaps and maintain clear synergy. Own communication channels to create clarity at a global scale, anchoring decisions in an evidence-based understanding of stakeholder needs.
Required Qualifications
- 3-6 years of experience in program management, project management, operations, or a related-field
- A track record of owning org-wide projects or programs from planning through delivery with minimal oversight
- Comfortable working with data to define success metrics, track outcomes, and make prioritization calls
- Strong written and verbal communication skills, with the ability to tailor messaging to different audiences
- A bias toward action, high attention to detail and comfort operating in ambiguity
- String discernment while using Agentic/AI tools
Desired Qualifications
- Experience in high growth SaaS or tech environment
- Familiarity with project management and data tooling (e.g., Asana, Jira, Salesforce, Snowflake or similar)
- Exposure to operations, strategy, or business-process work in addition to core program management
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