Customer Success Pleno - IXC Provedor - (Chapecó-SC)

Onboard, train, and retain medium-to-complex clients by developing engagement plans, analyzing adoption metrics, and executing proactive retention campaigns to reduce churn. Act as the primary liaison between customers and the organization, gathering feedback, conducting personalized retention meetings, and transforming satisfied users into brand advocates. Document best practices through updated guides and FAQs, while mentoring junior colleagues and contributing to process improvement initiatives. Monitor public social channels to manage brand reputation and ensure all interactions align with company standards.