Customer Success Partner - Spanish
On-sitePasig City, Metro Manila, Philippines
Job Summary
Ensure Client Managers are supported using standard channels to build long-term trusting relationships and drive expected results in adoption, usage, and business value. Quickly resolve customer challenges by leveraging resources across the company and manage CAT allocation and ocean/logistics contract renewals. Work closely with front-line sales for account planning, goal setting, and marketing strategies, while communicating service or rate changes to assigned accounts. Handle escalations and disputes, act as a back-up for senior partners, and assist with reporting, training, and special projects. Manage a high-caliber client base of top volume customers and support functional transformation efforts.
Required Qualifications
- Fluent in Spanish and English Language in verbal and written
- Minimum 2 years of experience in Sales Support/Customer Service Support within similar area of expertise
- Account management execution/building customer relationships
- Commercial knowledge
- Must be proficient in MS Office programs such as Excel, Word, and Outlook
- Must be proficient in MS Office programs such as Excel, Word, and Outlook and Powerpoint
- Amenable to work on night shift
- Amenable to work in WFO (Work From Office) set up
- Open to work in Pasig City
Desired Qualifications
- Bachelor's Degree in Logistics/Supply Chain related fields preferred or any course
- College undergraduate is also acceptable
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