CUSTOMER SUCCESS PARTNER
RemoteCleveland, Ohio, United States or Minneapolis, Minnesota, United States
Job Summary
Serve as the primary virtual point of contact for assigned accounts by building relationships through phone, email, and digital channels. Process customer orders accurately while resolving issues, and proactively communicate promotions, new product launches, and education opportunities. Respond to inquiries regarding products, pricing, and inventory, then support service recovery and escalate concerns appropriately. Maintain accurate customer records and engagement activity within Salesforce while monitoring trends to identify risks or support opportunities. Partner with field sales teams to ensure continuity of support and drive customer retention and satisfaction.
Required Qualifications
- 3+ years of experience in customer service, inside sales, account management, or related customer-facing roles
- Strong communication and relationship-building skills
- Ability to manage multiple customer accounts and priorities simultaneously
- Highly organized with strong follow-through and attention to detail
- Comfortable working in a fast-paced, metrics-driven environment
- Proficiency in Microsoft Office, Salesforce and order management systems
- Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH)
Desired Qualifications
- Beauty industry experience preferred
- Experience supporting customers in a virtual or remote environment preferred
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