Customer Success & Partner Onboarding Manager - Loyalty and Partner Platforms (B2B)
RemoteGermany
Job Summary
Manage end-to-end onboarding of new B2B customers within the qiibee ecosystem, guiding partners from technical setup through live launch and ongoing success management. Serve as the primary relationship manager, ensuring all Launch Checklist milestones are completed on time while optimizing customer visibility and performance via seasonal campaigns. Maintain a best-in-class HubSpot CRM using AI to auto-log interactions, enrich data, and keep pipelines clean. Accelerate issue resolution by leveraging AI to categorize support tickets, draft responses, and surface knowledge-base articles. Conduct regular customer reviews to analyze performance data and continuously improve the experience. Fluent in English and German with 2–4 years in Customer Success or Partner Onboarding, this role requires proficiency with AI tools and digital integrations. Fully remote position with equity share and educational funding.
Required Qualifications
- Fluent in English and German (spoken and written) — mandatory.
- 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, ideally in the loyalty, hospitality, or travel industry.
- Proficient in using AI tools (e.g., ChatGPT, Claude, Copilot, or similar) for writing, research, data analysis, and workflow automation.
- Hands-on experience with HubSpot or comparable CRM systems.
- Solid understanding of digital integrations (API connections, web links, voucher uploads, campaign dashboards).
- Highly structured and able to manage multiple projects simultaneously.
- Empathetic communicator with a consultative, solution-oriented mindset who can pair human judgment with AI-generated insights to deliver better outcomes.
- Comfortable working across teams and time zones, using AI to draft async updates, summarize meeting notes, and keep everyone aligned.
- Strong sense of ownership — from first contact to successful partner activation.
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