Customer Success & Operations Manager

Manage customer success and operational workflows by overseeing account health, driving retention strategies, and coordinating cross-functional initiatives to meet revenue targets. Lead day-to-day operations for assigned customer segments, including scheduling, communication protocols, and issue resolution. Maintain accurate records of customer interactions and performance metrics while ensuring alignment with company standards. This role requires a proven background in customer success management and strong operational leadership skills. Full-time position in the United States with competitive compensation and comprehensive benefits.