Customer Success & Operations Manager (Argentina)
$2,080,000–$3,328,000 year
RemoteArgentina
Job Summary
Serve as the main point of contact for assigned customer accounts, building relationships with senior stakeholders through regular check-ins, QBRs, and performance reviews. Supervise BPO staff performance, ensuring adherence to SOPs while escalating issues for resolution. Create and maintain standard operating procedures, identifying inefficiencies to propose process improvements. Monitor project timelines and track metrics on account health and workforce performance. Support onboarding and transition of new client accounts, coordinating with internal teams to align delivery goals. Prior experience in customer success, client management, or consulting is required.
Required Qualifications
- Prior experience in customer success, client management, or consulting
- Strong problem-solving skills
- Strong written communication skills
- Strong people management skills
- Experience working with international teams, BPOs, or distributed operations
- Ability to create SOPs
- Ability to manage multiple priorities
- Ability to handle escalations
- A proactive, thoughtful communicator who can influence both clients and internal teams
Desired Qualifications
- Ex-consultants (e.g., management consulting, operations)
- Former account/project managers in tech-enabled service businesses
- Experience in verticals such as outsourcing, healthcare ops, recruiting, or enterprise SaaS
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