Customer Success Operations Lead
$120,000–$160,000 year
Hybrid · New York City, New York, United States
Job Summary
Senior Customer Success Operations Lead in NYC focused on launching and scaling an Enterprise CS function from the ground up with strong data focus. Responsibilities include building CS playbooks, onboarding and renewal workflows, driving data-backed storytelling in enterprise accounts, owning end-to-end CS data and reporting (SQL/BI dashboards), translating customer needs into clear engineering requirements, and automating high-friction CS workflows to scale. The role is a player/coach with collaboration across cross-functional teams and close partnership with a client-facing IC to ensure proactive success and value delivery for enterprise customers. Office-based in New York with hybrid work options and a compensation range of $120,000 - $160,000 plus equity.
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