Customer Success Onboarding Manager - Spend Management

Customer Success Onboarding Manager for Spend Management leads onboarding for SMB/business credit-card clients, collaborating with BBRMs, BCS, SBS, and cross-functional teams to ensure rapid feature adoption and a seamless setup of the Spend Management platform. Focused on high-priority accounts, this role coordinates with technical support and product teams to resolve integration issues, measures success via activation rates, MAU, and feature depth, and operates as an individual contributor with potential path to leadership based on ROI. The role requires strong consultative skills, ability to influence executive stakeholders, and a track record of improving customer satisfaction and long-term retention in a fast-growing B2B SaaS environment. The position follows a hybrid schedule with in-office expectations of 3 or more days per week and remote flexibility for the remaining days.