Customer Success Officer
HybridLimassol, Limassol, Cyprus
Job Summary
Customer Success Officer role at Libertex in Limassol, Cyprus. Responsibilities include assisting clients worldwide via live support and handling inquiries through chats and emails in different languages, guiding clients through account openings and amendments, maintaining client records, resolving issues in collaboration with multiple departments, providing product and platform troubleshooting on Libertex and MT4, liaising with Compliance, promoting products/services, building client relationships, and contributing to team targets. Requires a degree in Business Studies or related field, strong English, communication skills, ability to work under pressure, and proficient computer skills. Hybrid work model: 3 days in the office and 2 days remote.
Required Qualifications
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent command of the English language
- Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00 from Monday to Friday
- Benefits
- 24 working days of annual leave
- Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
- Hybrid model: 3 days office, 2 days home
- Udemy Business unlimited membership
- Company discount card with access to various goods and services
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