Customer Success Officer
$120,000–$135,000 year
On-siteLagos, Lagos, Nigeria
Lagos, Lagos, NigeriaOn-siteFull Time$120,000–$135,000 yearSmall
Full TimeSmall
Job Summary
Identify sales opportunities and potential clients to expand the customer base. Maintain a positive professional attitude while calling existing customers to upsell products and providing after-sales support. Conduct questionnaires to classify clients by urgency, schedule maintenance, and manage the maintenance app. Keep records of interactions, transactions, and complaints while expediting resolutions to maximize satisfaction. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products.
Required Qualifications
- Customer-centric and results-driven
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and data analysis skills
Desired Qualifications
- Previous experience in customer success, account management, or a related field
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