Customer Success Manager
On-siteAmman, Amman, Jordan
Job Summary
Coordinate customer updates and project status for active Zain Group and OpCo initiatives, ensuring timely delivery, acceptance tracking, and invoicing follow-up. Proactively address issues before escalation, manage internal escalations with Finance, Legal, and senior leadership, and support revenue recognition by verifying milestones and documentation. Track the full order-to-cash lifecycle from PO issuance to collection, maintain project dashboards, and prepare weekly status reports for governance reviews. Requires 5+ years in customer success or project governance with telecom or ICT experience; full-time role with competitive compensation and benefits.
Required Qualifications
- 5+ years of experience in customer success, project coordination, account management, PMO, or delivery governance
- Strong understanding of AI, ICT, cloud, cybersecurity, managed services, and digital transformation projects
- Experience managing enterprise customers and internal cross-functional teams
- Strong follow-up, communication, reporting, and escalation management skills
- Ability to work with senior stakeholders across Sales, Delivery, Finance, Legal, Procurement, and Business Units
- Experience working with telecom operators or enterprise technology customers
- Knowledge of order-to-cash, project acceptance, invoicing, and revenue recognition processes
- Bachelor's degree in Business Administration, IT, Management, or a related field
Desired Qualifications
- PMP, ITIL, or customer success certification is a plus
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