Customer Success Manager
On-siteChandigarh, Chandigarh, India
Job Summary
Facilitate YuCollect's solution adoption within client organizations by tailoring strategies to maximize effectiveness and conducting regular check-ins and training sessions. Monitor client usage patterns to provide optimization guidance while quickly identifying and resolving issues to maintain high satisfaction levels. Engage directly with clients to understand needs, collaborate with internal teams on system challenges, and execute cross-sell and up-sell opportunities. Requires extensive travel to engage with clients. Over 3 years of experience in the collections industry with a focus on technology adoption and financial solutions.
Required Qualifications
- Over 3 years of experience in the collections industry
- Focus on client adoption of technology or financial solutions
- Proven track record in developing strategies for increasing product usage and client satisfaction
- Strong domain expertise in collections
- Exceptional relationship management skills
- Effective objection handling
- Ability to identify and execute cross-sell and up-sell opportunities
- Proficient problem-solving abilities
- In-depth industry knowledge
- Fluency in the local language
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