Customer Success Manager
On-siteKolkata, West Bengal, India
Kolkata, West Bengal, IndiaOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Facilitate YuCollect's solution adoption within client organizations by tailoring strategies to maximize effectiveness and monitor usage patterns for optimization guidance. Engage with clients to understand needs, conduct regular check-ins and training sessions, and quickly resolve issues to maintain high satisfaction levels. Collaborate with internal teams to address system challenges and identify cross-sell and up-sell opportunities while leveraging domain expertise in collections. Extensive travel is required to engage with clients across the ecosystem.
Required Qualifications
- Over 3 years of experience in the collections industry
- Focus on client adoption of technology or financial solutions
- Proven track record in developing strategies for increasing product usage and client satisfaction
- Strong domain expertise in collections
- Exceptional relationship management skills
- Effective objection handling
- Ability to identify and execute cross-sell and up-sell opportunities
- Proficient problem-solving abilities
- In-depth industry knowledge
- Fluency in the local language
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