Customer Success Manager
On-site · Bengaluru, Karnataka, India
Job Summary
Own and manage customer relationships post-implementation for assigned accounts in the US market. Drive renewals and expansion revenue by identifying upsell and cross-sell opportunities. Proactively create new opportunities within existing accounts and collaborate with the sales team to convert them. Conduct regular check-ins, business reviews, and product adoption discussions with customers. Ensure customers are realizing the full value of the platform, leading to higher retention and satisfaction. Monitor product usage and customer health metrics to identify risks and opportunities. Act as the primary point of contact for customer queries, feedback, and escalations. Work closely with product, support, and sales teams to improve the overall customer experience. Maintain accurate account updates and opportunity tracking in CRM.
Required Qualifications
- 3+ years of experience in Customer Success, Account Management, or Client Success roles
- Experience working with international/US customers is preferred
- Strong experience driving renewals, expansions, or revenue from existing accounts
- Excellent relationship management and communication skills
- Ability to identify growth opportunities within accounts
- Strong problem solving and customer centric mindset
- Comfortable working in US shift (5 PM - 2 AM IST)
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